Frequently Asked Questions:
Will my order be ready before Christmas?
Anything embroidered that is ordered AFTER 11/18, your order will ship after the new year due to the increase in orders for the holidays.
Anything vinyl printed ordered AFTER 12/1 will ship after the new year.
What is your turn around time?
My current TAT for embroidery is 5 business weeks (if you order after 11/18, your order will not ship until after the new year) and for my DTF printed shirts my TAT is approximately 10-12 business days (if you order after 12/1, your order will not ship until after the new year).
How long does shipping take?
Once your order is shipped, you will receive an email with tracking information. That means your order has shipped that day and will take roughly 3-5 business days.
Do you offer local pickup?
Yes. If you are local, you can choose the local pickup option at checkout.
Can I cancel my order?
Orders can be cancelled within 24 hours of being placed for a full return. If you have exceeded that time frame, your order can not be cancelled. You can exchange for another shop item or store credit.
Do you offer returns?
No. In the case of a mistake on MY end, we will work together to figure out the best solution to make sure the customer is happy.
Could't find your answer?
I'm here to help! If you couldn't find your answer, please reach out to me directly.